Interactive Voice Response Webinar

This webinar outlines how to use Interactive Voice Response (IVR).

Click here to watch the entire webinar.

Use the below links to navigate to a specific topic in the webinar:

Introduction

Requirements

Operator Record

Caretaker/Sponsors

Customized Schedule

Program Tasks in IVR

Caretaker/Sponsor – First Time Calling IVR

Caretaker/Sponsor – Recording Attendance

Limitations of IVR and Program Decisions

Conclusion